Mela T Cakery Policies
Orders $100.00 or Less
A Deposit of 50% of the total cost of your order is required to secure your slot. Final payment is due a week prior to pick/delivery or your order will be cancelled. One reminder will be send via email.
Your order will not be confirmed and scheduled until all payments have cleared PayPal.
Last minute orders (7 days or less), need to be paid in full immediately.
Deposits are non refundable. No exceptions.
Small orders under $60.00- If choose to cancel your paid/partially paid order 7 days or less before the scheduled pick up date, you will receive a store credit to use in the future (minus your deposit)
Orders $100.00 or More, Events, and Wedding Cakes
Final payment is due a 3 weeks prior to pick/delivery/set up. Final payment invoice will be sent to the point of contacts email. If payment is not received, services will not be rendered and all monies received are forfeited.
We require a deposit 50% on placement of orders for events, wedding cakes, and event set up, which is deducted from the final balance payable. Deposits are nonrefundable. No exceptions
If you decide that you would like to cancel your order/event, any amount paid AFTER the deposit will be held for the allotted time and material purchased for the event. A detail invoice will be sent to customer with the refund, if applicable.
2 months prior to the event: 25% will be withheld
30 days or more prior to event: 50% will be withheld
15 to 29 days prior to event: 75% will be withheld
14 days or less: 90% will be withheld
Contract is needed for any event and wedding orders. The contract is an agreement between the customer and Mela T Bakery stating the details of the order, pricing, payment, and is signed by both the customer and a Mela T Cakery Representative.
If you are not satisfied with your order after purchasing, please contact your rep at Mela T Cakery to discuss.
If upon inspection, after your product leaves Mela T Cakery you notice that your order is faulty, immediately call Mela T Bakery (within 24 hours) so that the order can be returned. 80% of the unconsumed product needs to be return in order to discuss refunds and will be determined by management.
Cakie Day- No refunds, no exceptions
Mela T Cakery offers free delivery within the 3 miles of 21133. If you are outside of the free delivery area, we can still deliver your order for an additional charge. There is a delivery charge starts at $7.00 and up; depending on the mileage. *Events, wedding cakes, and corporate events are not included. (The contract will have details for delivery for these additional services)
Duplication of Work
We pride ourselves on creating desserts for events; and will ask that the customer provide pictures of cakes they are interested in. Mela T Bakery DBA Mela T Cakery will not replicate cake design from other bakeries 100%. We will use the picture provided as a guide and add our Mela T Cakery touch!
Pick Up Times
Mela T Cakery understands that a delay in picking up your order may happen. We give a grace period (by COB on the scheduled pick up date) to pick up your order. All orders not picked up within 24 hours of the scheduled pick up time will be forfeited. No refund or store credit.
Thank you choosing Mela T Cakery!